Welcome to Sporty Jacket. We have organized answers to the most common questions about our products, orders, shipping, returns, refunds, exchanges, payments, and customer support.
If you cannot find the information you are looking for, please contact our customer support team.
General FAQs
What does Sporty Jacket offer?
Sporty Jacket offers a range of jackets and related apparel for customers in eligible countries worldwide.
Are all products available in every size?
Product sizes and availability may vary by item. Available sizes are displayed on the relevant product page.
Can product colors look slightly different in person?
Yes. Colors may appear slightly different depending on your screen, device settings, lighting, and display.
Shipping FAQs
How long does it take to process my order?
Orders are normally processed within 3 business days after payment confirmation.
What is your order cut-off time?
Our daily order cut-off time is 5:00 PM UK time (London). Orders placed after this time are processed on the next business day.
How long does delivery take?
After processing, transit generally takes 5–7 business days. The estimated total delivery time is 8–10 business days.
Do you offer free shipping?
Yes. Free shipping is available for eligible orders delivered to:
United States
United Kingdom
Canada
Australia
What is the shipping fee for other countries?
For other eligible destinations, the shipping charge is USD $15 per order.
Which shipping companies do you use?
Depending on the destination and available service, we may ship orders through DHL, FedEx, or UPS.
Will I receive tracking information?
Yes. Once your order has been shipped, we will provide shipping confirmation and tracking information.
Do you deliver to P.O. Boxes?
No. We currently do not deliver to P.O. Box addresses. A valid residential or business address is required.
Are customs duties included in the shipping price?
No. International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These costs are the customer's responsibility.
Order & Cancellation FAQs
Can I cancel my order?
You may request cancellation within 24 hours of placing your order, provided the order has not been shipped.
What happens if I cancel after 24 hours?
If the cancellation request is received after 24 hours but before shipment, a 20% restocking fee may apply.
Can I cancel after my order has shipped?
No. Once an order has been shipped, cancellation requests cannot be accepted.
Can Sporty Jacket cancel an order?
Yes. An order may be cancelled when necessary due to issues such as product unavailability, payment problems, suspected fraudulent activity, pricing errors, or legal or operational restrictions.
If payment has already been received for a cancelled order, the applicable refund will be issued to the original payment method.
Returns & Refunds FAQs
How long do I have to return an item?
Eligible products can be returned within 30 days from the date the order is marked as delivered.
What condition must an item be in for a return?
The product should be:
Unworn and unused
Unwashed
In its original condition
Complete with original tags
Free from stains, odors, perfume, smoke, pet hair, or other signs of use
Undamaged and unaltered
Original packaging should be included whenever possible.
Are custom-made products returnable?
No. Custom-made or personalized products are not eligible for return, refund, or exchange.
Do I need approval before returning an item?
Yes. Please contact our customer support team and receive return authorization before sending any product back.
Who pays the return shipping cost?
The customer is responsible for return shipping costs for approved returns, refunds, and exchanges unless otherwise agreed in writing.
Where do I send my return?
After your return request is approved, our support team will provide the appropriate warehouse address based on your location.
Returns may be directed to a warehouse in the United States, United Kingdom, Netherlands, or Pakistan.
How long does a refund take?
After the returned item is received, inspected, and approved, the refund is processed within 7 business days.
Your bank or payment provider may require an additional 5–10 business days for the funds to appear in your account.
Exchange FAQs
Can I exchange my item?
Yes. Eligible items can be requested for exchange within 30 days of delivery.
The product must meet the applicable return conditions.
What if the replacement item costs more?
If the replacement item is more expensive, you must pay the difference before the replacement is shipped.
What if the replacement item costs less?
If the replacement costs less than the original purchase, the difference will be refunded to your original payment method after approval.
Who pays for exchange shipping?
The customer is responsible for returning the original item.
For the replacement shipment: USA, UK, Canada, and Australia: Free replacement shipping
Other eligible countries: Customer pays the replacement shipping cost.
Damaged, Defective & Incorrect Orders
What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery.
Provide your order number, clear photographs of the product and packaging, and an unboxing video if available.
What if I receive the wrong product?
Contact our support team within 48 hours of delivery with your order details and clear photographs so we can investigate the issue.
What happens if the problem was caused by Sporty Jacket?
If our investigation confirms that the issue was caused by Sporty Jacket, an appropriate solution may include a replacement, exchange, or full refund.
What if my package is lost?
Contact us as soon as possible. We will work with the shipping carrier to investigate.
If the carrier confirms that the parcel has been lost, an appropriate resolution may include a replacement or refund depending on the investigation.
Payment & Privacy FAQs
How are payments processed?
Payments are handled through secure third-party payment providers.
Does Sporty Jacket store my card information?
No. Sporty Jacket does not store or directly access your complete credit or debit card information.
Does Sporty Jacket sell customer information?
No. We do not sell, rent, or trade personal information to third parties for their own marketing purposes.
Does your website use cookies?
Yes. Cookies and similar technologies may be used to remember shopping-cart information, improve website functionality, analyze traffic, and support website security.
Contact & Support FAQs
How can I contact Sporty Jacket?
You can contact our customer support team using the following information:
Company Name: ZING APPAREL LTD
Company Number: 14611522
Website Name: Sporty Jacket
Website: https://sportyjacket.com/
Address: 23 Lodge Close, Northampton, NN5 6SH, United Kingdom
Phone: +447476888071
Email: info@sportyjacket.com
Business Hours: Monday to Friday, 9 AM to 5 PM
Response Time: We aim to respond within 24 Business Hours
What if my question is not answered here?
Please contact our support team by email or phone. We will be happy to assist you with your order, shipping, return, refund, or any other question.