Refund policy

Return & Refund Policy

It should be fun and not stressful to find the right jacket. Your happiness is the most important thing to us at Sporty Jacket, so we make sure our return policy is honest and easy. If your new gear doesn’t look good on you or fit your style, we can help you fix it quickly. Read through our easy rules to see how we handle exchanges, returns, and quick refunds.

1. The window for returning

If you want to return or exchange an item, you have 30 days from the day it arrives at your door to do so.

2. When can you send it back?

We’ll gladly take things back as long as they follow these simple rules:

The reason: The item was damaged when it arrived, it has a flaw from the factory, or we sent you the wrong style by mistake.

The jacket must be brand new, never worn, clean, and still in its original box with all of its retail tags still on it.

Tip: To help us get things done faster, our support team may ask you to send a quick picture or video of the problem so we can check it out.

3. Sales that are permanent custom orders:

We can’t take back or refund custom-tailored jackets because they are made just for you and your body measurements. The sales are final, unless the custom jacket gets damaged in transit and comes broken.

Items That Have Been Used: We can’t take back a jacket that has been worn, smells like smoke or perfume, or doesn’t have its original tags.

4. How to Begin a Tax Return

Are you ready to place your order? It’s very simple to get in touch with us. Use any of these ways to get in touch:

  • Send a message
  • Send us a message on WhatsApp.
  • Fill out the contact form on our website.

Our helpful customer service team will read your message and let you know exactly where to send the package.

5. Order Cancellations

Because we start prepping packages very fast, cancellation requests have strict windows:

  • Within 24 Hours: You can cancel your order within 24 hours of buying for a full 100% refund.

  • After 24 Hours: If you return your product within 2–3 days of delivery, a 20% restocking fee will apply. Returns requested after 3 days will be subject to a 50% restocking fee.

  • After Shipping: Once the package leaves our building, the order cannot be canceled.

6. Exchanges and refunds

Get Your Money Back Quickly: We’ll process your refund within 7 business days after receiving and approving your return. The money goes back to the card or bank account you used to pay for something.

Jacket Swaps: Would you rather have a different style or size, or get your money back? Not a problem! As soon as your return is approved, we’ll start making your new order.

Size Mistakes: If your jacket doesn’t fit quite right, you can ask for a refund or a different one as long as it’s still brand new and unworn.

Return Locations

We accept returns through our return facilities in Pakistan, the USA, the UK, and the Netherlands. Customers must return their order to the same country from which the parcel was originally shipped. Our support team will provide the appropriate return address and return instructions before the item is sent back.

Customer Returns, Exchanges & Return Shipping

If a customer wishes to return or exchange an item for personal reasons, the return shipping cost is the customer's responsibility. The customer must arrange and pay for the return shipment from their country.

Once the returned item is received, our team will inspect it. If the item complies with our return policy and is in its original, unused condition, with all original tags and packaging (where applicable), a full refund will be issued to the original payment method.
If a customer wishes to exchange the received item for a different product, any price difference, additional shipping charges, customs duties (if applicable), or other related costs will be the customer's responsibility. The final exchange cost will depend on the product selected.

7. Who pays for sending it?

When you return an item because it was broken or because we sent the wrong order, we’re fully responsible. We will pay for the whole cost of shipping the item back to us.

If you decide to return a jacket because you changed your mind or picked the wrong size, you will have to pay for the postage to send it back. You might have to pay a small fee to have the new size sent back to you as well.

8. Areas where shipping is limited

We can’t take orders from some parts of the world because of rules about international shipping and courier limits. You won’t be able to place an order on our website if you live in one of these limited areas.

You agree to follow this Return & Refund Policy when you buy something from Sporty Jacket. Thanks for buying from us.

Contact Us:

  • Company Registered: ZING APPAREL LTD
  • Company Number: 14611522
  • Website Name: Sporty Jacket
  • Website Link: https://sportyjacket.com/
  • ADDRESS: 23 lodge close, Northampton, NN5 6SH, United Kingdom
  • Email: info@sportyjacket.com
  • Phone: (+44) 7476888071