Product Specification:
Jacket:
Trouser:
Welcome to Sporty Jacket. We are committed to providing a smooth and reliable shipping experience for our customers worldwide. Please read this Shipping Policy carefully to understand our processing times, delivery estimates, shipping charges, and other important shipping information.
Order Processing Time
All orders are processed within 2–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Order Cut-Off Time
Our daily order cut-off time is 5:00 PM UK time (London). Orders placed after 5:00 PM UK time will be processed on the next business day.
Please note that processing time is separate from shipping and transit time.
Transit & Delivery Time
Once your order has been shipped, the estimated transit time is 3–5 business days.
The total estimated delivery time is 5–8 business days, including both processing and transit time.
While we strive to deliver every order within the estimated timeframe, delivery may occasionally take longer due to circumstances beyond our control, including:
If your shipment is delayed, we appreciate your patience and will assist you in tracking your package whenever necessary.
Shipping Charges
Free Shipping
We offer Free Shipping on all eligible orders delivered to:
International Shipping
For all other eligible shipping destinations, a flat shipping fee of USD $15 per order will apply.
For orders delivered to Kazakhstan, a flat shipping fee of USD $25 per order applies.
Shipping charges are calculated during checkout before your order is completed.
Countries We Do Not Ship To
At this time, Sporty Jacket does not accept or deliver orders to the following destinations:
Orders placed with shipping addresses in these locations may be cancelled and refunded in accordance with our Cancellation Policy.
Shipping Carriers
To ensure reliable delivery, we work with trusted international shipping partners, including:
The shipping carrier used for your order will be selected based on your delivery location and the most suitable available service.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation along with your tracking information.
You can use the tracking number to monitor your shipment until it is delivered.
Customs Duties, Taxes & Import Charges
International orders may be subject to customs duties, import taxes, VAT, or other government-imposed fees depending on the destination country's regulations.
These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
Sporty Jacket is not responsible for paying any customs duties, import taxes, brokerage fees, or other charges imposed by local customs authorities. Customers are responsible for complying with their country's import requirements and paying any applicable fees before delivery.
P.O. Box Addresses
At this time, Sporty Jacket does not ship to P.O. Box addresses.
Customers are required to provide a valid residential or business address to ensure successful delivery.
Multiple Orders
Each order is processed and shipped individually.
If multiple orders are placed, the applicable shipping charges will be calculated separately for each order based on the shipping destination and the shipping method selected during checkout.
Failed Delivery Attempts
Our shipping partners may attempt delivery more than once, depending on their local delivery policies.
If delivery cannot be completed because the recipient is unavailable or the package cannot be successfully delivered, the shipment may be returned to us by the carrier.
If a returned shipment needs to be sent again, any additional shipping charges will be the responsibility of the customer.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an incorrect or incomplete shipping address results in a failed delivery or requires the package to be reshipped, the customer will be responsible for any additional shipping charges.
Sporty Jacket cannot be held responsible for delays or delivery failures caused by inaccurate shipping information provided by the customer.
Shipping Restrictions
Delivery availability may change due to international shipping regulations, carrier restrictions, sanctions, or circumstances beyond our control.
Sporty Jacket reserves the right to refuse, cancel, or restrict shipments to any destination where delivery is not possible or where legal or operational restrictions apply.
Contact Us
If you have any questions regarding your shipment, delivery status, tracking information, or this Shipping Policy, please contact our customer support team.
Our team will be happy to assist you and provide updates regarding your order whenever possible.
Website Name: Sporty Jacket
Company Name: ZING APPAREL LTD
Company Number: 14611522
UK Address: 23 Lodge Close, Northampton, England, NN5 6SH, United Kingdom
Email: info@sportyjacket.com
Phone: +447476888071
Business Hours: Monday to Friday, 9 AM to 5 PM
Response Time: We aim to respond within 24 Business Hours
Policy Updates
Sporty Jacket reserves the right to update or modify this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically before placing an order.
Final Note
By placing an order with Sporty Jacket, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
At Sporty Jacket, we want our customers to feel confident when shopping with us. If your purchase does not meet your expectations, you may request a return, refund, or exchange according to the conditions explained in this policy.
30-Day Return Period
Eligible products may be returned within 30 days from the date the order is marked as delivered.
Customers must contact our support team within this 30-day period to request a return, refund, or exchange. Requests made after the applicable period may not be approved.
Conditions for Eligible Returns
For a return to be considered, the product should:
Products that do not satisfy these conditions may be refused for return, refund, or exchange.
Customers may request cancellation within 24 hours of placing an order for a full refund, provided the order has not yet been shipped. If a cancellation request is made after 24 hours but before shipment, a 20% restocking fee may be deducted from the refund. Once an order has been shipped, cancellation requests cannot be accepted.
Items That Cannot Be Returned
The following products are excluded from our return and exchange program:
Starting a Return or Refund Request
Before sending anything back, please contact our customer support team and provide:
After reviewing your request, we will provide the necessary return instructions and the correct warehouse address for your location.
Please do not ship a return before receiving authorization from our team. Unauthorized packages may not be accepted.
Return Shipping Costs
For approved returns, refunds, and exchanges, the customer is responsible for return shipping costs, regardless of the customer's location.
Sporty Jacket does not normally provide prepaid return labels unless this has been specifically agreed in writing.
Once your request has been approved, our support team will provide the appropriate return address. Depending on your location, your return may be directed to a warehouse in:
Customers should only send returns to the address specifically provided by our support team.
Refund Review & Processing
After the returned product reaches the designated warehouse, it will be inspected to confirm that it meets the requirements of this policy.
If the inspection is successfully completed, the refund will be authorized.
Approved refunds are issued within 7 business days to the original payment method.
After we issue the refund, your bank, card issuer, or payment provider may require an additional 5–10 business days for the funds to appear in your account.
Exchange Requests
Customers who wish to exchange an eligible product must contact Sporty Jacket within 30 days of delivery.
The item must meet the same condition requirements applicable to returns, including being:
Products that fail to meet these requirements may not qualify for an exchange.
Price Difference on Exchanges
If the replacement product has a lower price than the original purchase, the difference will be returned to the original payment method after the exchange is approved.
If the replacement product costs more, the customer must pay the difference before the replacement can be shipped.
Shipping for Exchange Replacements
The customer is responsible for the cost of sending the original product back.
After the returned item has been received and approved:
Damaged, Defective, or Wrong Product
If your order arrives damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery.
Please include:
Our team will review the information and determine the appropriate resolution.
If the issue is confirmed to have resulted from Sporty Jacket, the available solution may include a replacement, exchange, or full refund.
If the problem appears to have occurred during transportation, we will work with the relevant carrier and assist with the investigation where possible.
Packages Lost During Delivery
If your shipment appears to be lost while in transit, contact our customer support team as soon as possible.
We will contact the relevant shipping carrier and investigate the shipment.
If the carrier confirms that the parcel has been lost, an appropriate resolution may be offered, including a replacement or refund, depending on the results of the investigation.
Incorrect Address Provided by Customer
Customers are responsible for entering a complete and accurate delivery address during checkout.
If an incorrect or incomplete address causes a delivery failure or requires the order to be shipped again, any additional shipping expenses will be the customer's responsibility.
Refused Packages
If a customer refuses delivery for reasons unrelated to an error by Sporty Jacket, the original shipping cost is not refundable.
Where additional return shipping or handling expenses occur, these amounts may be deducted from any refund that is otherwise due.
Contact Us
For questions about returns, refunds, or exchanges, please contact our customer support team before sending a product back.
Our team will review your request and provide the appropriate return instructions and warehouse information.
Company Name: ZING APPAREL LTD
Company Number: 14611522
UK Address: 23 Lodge Close, Northampton, England, NN5 6SH, United Kingdom
Email: info@sportyjacket.com
Phone: +447476888071
Business Hours: Monday to Friday, 9 AM to 5 PM
Response Time: We aim to respond within 24 Business Hours
